The present chapter introduces the concept of Artificial Intelligence-Driven Customer
Service, including key AI (artificial intelligence) enablers that can dramatically transform how …

Conversational AI refers to technologies using machine learning and natural language
processing to help simulate human interactions using chatbots or virtual agents which can …

Artificial Intelligence (AI) is supposed to perform tasks autonomously, make competent
decisions, and interact socially with people. From a psychological perspective, AI can thus …

The purpose of this research is to analyze factors that influence millennial's technology
acceptance of chatbot in the banking industry in Indonesia. In this quantitative research …

The rise of AI has prompted the financial business to enter the intelligent financial
technology (FinTech). Chatbot with AI technologies is an important member of FinTech. The …

Over the last few years, chatbots have become a common channel for customer service
interactions. In contrast, their usage for in-company applications and respective scientific …

In today's world where an individual is becoming more and more busy and independent, the
use of recommendation-based systems is steadily increasing. Thus, making available …

Conversational user interfaces have recently gained in popularity, for example in chatbot
systems for customer service or as intelligent assistants on Smartphones or other IoT …

The digital revolution is changing the banking industry, and how banks create value and
deliver services to their customers. Customer experience becomes the main pillar of digitally …

Việc sử dụng trí tuệ nhân tạo đã phát triển nhanh chóng ở nhiều lĩnh vực trong kỉ nguyên số
như giáo dục, chăm sóc sức khỏe... trong đó có lĩnh vực ngân hàng. Chatbot là một chương …