Lean Service: A literature analysis and classification
The service sector in the USA accounts for 80% of gross domestic product. However, in spite
of the pivotal role of the service sector in the US economy and its impact on daily life, the …
of the pivotal role of the service sector in the US economy and its impact on daily life, the …
Thoughts on kaizen and its evolution: Three different perspectives and guiding principles
Purpose–Since Masaaki Imai coined the term Kaizen in the mid 1980s it has been regarded
as a key element in the competitiveness of Japanese companies. However, even though …
as a key element in the competitiveness of Japanese companies. However, even though …
Lean‐kaizen public service: an empirical approach in Spanish local governments
Purpose–Recently, the operations management academic literature has seen articles
focusing on the transfer of “lean” thinking or kaizen concept from the private to the public …
focusing on the transfer of “lean” thinking or kaizen concept from the private to the public …
An integrated approach between Lean and customer feedback tools: An empirical study in the public sector
The main aim of this paper is to verify that a mixed approach that integrates Lean principles
and customer feedback tools is effective and critical for improving performance. This article …
and customer feedback tools is effective and critical for improving performance. This article …
Modelling of the factors affecting lean implementation in healthcare using structural equation modelling
Lean is a quality enhancement process which has been implemented by several industries
including healthcare to get leverage in this era of globalization and liberalization. The …
including healthcare to get leverage in this era of globalization and liberalization. The …
Innovación de procesos en la gestión turística: Una revisión de la literatura
IE Damian, MF Suárez-Barraza - Intangible Capital, 2015 - upcommons.upc.edu
Objeto: Identificar las brechas en la literatura académica de tres grandes temas de la
administración: la Innovación de Procesos, la Gestión Turística y la Innovación de Procesos …
administración: la Innovación de Procesos, la Gestión Turística y la Innovación de Procesos …
A conceptual model for evaluating readiness for lean practices using a fuzzy logic approach: A case study in Bangladeshi healthcare institutes
In the realm of healthcare, an imperative necessity for all, institutions are increasingly
recognizing the advantages of adopting lean strategies to enhance performance. Lean …
recognizing the advantages of adopting lean strategies to enhance performance. Lean …
Continuous process improvement in Spanish local government: Conclusions and recommendations
Purpose–In response to external pressures that Spanish City Halls have been experiencing
since the late 1980s and beginning of the 1990s, some of the local administrations have …
since the late 1980s and beginning of the 1990s, some of the local administrations have …
[PDF][PDF] Breaking the barrier of service hostility: A lean approach to achieve operational excellence
MI Awwal - International Journal of Business and Economics …, 2014 - Citeseer
Due to globalization industries are rapidly growing throughout the world which leads to
many manufacturing organizations. But recently service industries are beginning to emerge …
many manufacturing organizations. But recently service industries are beginning to emerge …
Process innovation in tourism management: A review of the literature
IE Damian, MF Suárez–Barraza - Intangible Capital, 2015 - intangiblecapital.org
Purpose: Identifying gaps in the academic literature regarding three great management
topics: Process Innovation, Tourism Management and Process Innovation in Tourism …
topics: Process Innovation, Tourism Management and Process Innovation in Tourism …