University education, the world over, has undergone significant transformation and reform
with respect to higher education systems meeting the growing role of information and …

The paper presents a model that describes the process of selecting dwelling maintenance
contractors. The model is based on a multi-criteria evaluation of maintenance contractors …

Purpose–Client satisfaction is one of the major determinants of project success and
therefore is a fundamental issue for construction participants who must constantly seek to …

This paper consists of an exploratory literature review whose main research objectives were
the identification of the service quality factors that are considered more important in the …

Purpose To achieve efficient operation and maintenance (O&M) management, this study
seeks to identify critical success factors (CSFs) affecting service delivery factors of O&M …

Facility management has become increasingly challenging due to complex building systems
that generate more diverse and complex maintenance issues. Facility managers and staff …

Purpose–Thie purpose of this paper is to present the critical success factors (CSFs) for
engaging in the building maintenance business in Hong Kong where maintenance is a …

Purpose–The impact of service quality on customer satisfaction during detached housing
construction in Australia is investigated for a targeted customer–one whose expectations …

Purpose–This paper aims to identify the gaps and differences between customer
expectations and perceptions on service quality of Islamic banks in Malaysia based on six …

Interest in the effective facility management (FM) of office buildings is rapidly increasing
because of a significant demand for increased reliability and performance of facilities to …