Understanding user satisfaction with intelligent assistants

J Kiseleva, K Williams, J Jiang… - Proceedings of the …, 2016 - dl.acm.org
Voice-controlled intelligent personal assistants, such as Cortana, Google Now, Siri and
Alexa, are increasingly becoming a part of users' daily lives, especially on mobile devices …

Search engines in learning contexts: a literature review

JK Homte, B Batchakui, R Nkambou - International Journal of …, 2022 - learntechlib.org
The web is one of the primary sources of information for finding learning oriented
documents. In addition, the main suitable way to find information and documents on the …

Understanding user attention and engagement in online news reading

D Lagun, M Lalmas - Proceedings of the ninth ACM international …, 2016 - dl.acm.org
Prior work on user engagement with online media identified web page dwell time as a key
metric reflecting level of user engagement with online news articles. While on average, dwell …

User intent, behaviour, and perceived satisfaction in product search

N Su, J He, Y Liu, M Zhang, S Ma - … Conference on Web Search and Data …, 2018 - dl.acm.org
As online shop** becomes increasingly popular, users perform more product search to
purchase items. Previous studies have investigated people's online shop** behaviours …

Different users, different opinions: Predicting search satisfaction with mouse movement information

Y Liu, Y Chen, J Tang, J Sun, M Zhang, S Ma… - Proceedings of the 38th …, 2015 - dl.acm.org
Satisfaction prediction is one of the prime concerns in search performance evaluation. It is a
non-trivial task for two major reasons:(1) The definition of satisfaction is rather subjective and …

A study of snippet length and informativeness: Behaviour, performance and user experience

D Maxwell, L Azzopardi, Y Moshfeghi - Proceedings of the 40th …, 2017 - dl.acm.org
The design and presentation of a Search Engine Results Page (SERP) has been subject to
much research. With many contemporary aspects of the SERP now under scrutiny, work still …

Discovering common motifs in cursor movement data for improving web search

D Lagun, M Ageev, Q Guo, E Agichtein - … on Web search and data mining, 2014 - dl.acm.org
Web search behavior and interaction data, such as mouse cursor movements, can provide
valuable information on how searchers examine and engage with the web search results …

An eye-tracking study of query reformulation

C Eickhoff, S Dungs, V Tran - Proceedings of the 38th international ACM …, 2015 - dl.acm.org
Information about a user's domain knowledge and interest can be important signals for many
information retrieval tasks such as query suggestion or result ranking. State-of-the-art user …

Document summarization for answering non-factoid queries

E Yulianti, RC Chen, F Scholer, WB Croft… - IEEE transactions on …, 2017 - ieeexplore.ieee.org
We formulate a document summarization method to extract passage-level answers for non-
factoid queries, referred to as answer-biased summaries. We propose to use external …

Modelling search and stop** in interactive information retrieval

DM Maxwell - 2019 - theses.gla.ac.uk
Searching for information when using a computerised retrieval system is a complex and
inherently interactive process. Individuals during a search session may issue multiple …