Abstract This chapter surveys Computer-Supported Cooperative Work (CSCW) research
and groupware development. In the 1980s, as computer and software vendor companies …

Information retrieval is generally considered an individual activity, and information retrieval
research and tools reflect this view. As digitally mediated communication and information …

Workflow technologies present a problem for CSCW. On the one hand, they are perhaps the
most successful form of groupware technology in current use; but on the other, they have …

On the Dutch workflow market, a new and interesting paradigm named" case handling" is
emerging. The goal of case handling is to overcome the limitations of existing workflow …

Software design is becoming increasingly complex and difficult as we move to applications
that support people interacting with information and with each other over networks …

A quantitative research experiment was used to examine whether a group's computer-
mediated decision-making could be improved by providing a scripted structure to the groups …

As today's most complex computing environment, the Internet confronts IT researchers,
system designers, and application developers with completely new challenges and, as a …

In the past, most collaboration support systems have focused on either automating fixed
work processes or simply supporting communication in ad-hoc processes. This results in …

The development of complex products, such as automobiles, involves engineering changes
that frequently require redesigning or altering the products. Although it has been found that …

Contemporary business process systems are built to automate routine procedures.
Automation demands well-understood domains, repetitive processes, clear organisational …