Sentiment analysis in hospitality and tourism: a thematic and methodological review

F Mehraliyev, ICC Chan, AP Kirilenko - International Journal of …, 2022 - emerald.com
Purpose This study aims to conduct a systematic review and critically analyze the sentiment
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …

Big data in action: An overview of big data studies in tourism and hospitality literature

J Lyu, A Khan, S Bibi, JH Chan, X Qi - Journal of Hospitality and Tourism …, 2022 - Elsevier
Tourism research has marched into the big data arena and brought remarkable
developments. Despite the promising role of big data and increasing volume of research, it …

Would you enjoy virtual travel? The characteristics and causes of virtual tourists' sentiment under the influence of the COVID-19 pandemic

SN Zhang, YQ Li, WQ Ruan, CH Liu - Tourism management, 2022 - Elsevier
There are numerous arguments regarding the attitudes of different tourists and scenic
destination managers regarding virtual tourism. However, it remains difficult to understand …

Analysing TripAdvisor reviews of tourist attractions in Phuket, Thailand

V Taecharungroj, B Mathayomchan - Tourism Management, 2019 - Elsevier
The purpose of the current research is to develop a methodology that can analyse online
reviews using machine learning techniques in such a way that practitioners in the fields of …

Spatial network structure of the tourism economy in urban agglomeration: A social network analysis

C Gan, M Voda, K Wang, L Chen, J Ye - Journal of Hospitality and Tourism …, 2021 - Elsevier
Despite extensive and active research on network structures in tourist destinations, literature
on the spatial network structure of the tourism economy in urban agglomeration is limited …

The effect of social media on travel planning process by Chinese tourists: the way forward to tourism futures

Y Yuan, CS Chan, S Eichelberger, H Ma… - Journal of Tourism …, 2022 - emerald.com
Purpose This paper investigates the usage and trust of Chinese social media in the travel
planning process (pre-trip, during-trip and post-trip) of Chinese tourists …

Unexpected surprise: Emotion analysis and aspect based sentiment analysis (ABSA) of user generated comments to study behavioral intentions of tourists

P Mehra - Tourism Management Perspectives, 2023 - Elsevier
Scholarly work regarding tourist behavior requires more empirical support especially
concerning methods to extract emotions and sentiments from user-generated comments on …

How much is too much? Estimating tourism carrying capacity in urban context using sentiment analysis

O Tokarchuk, JC Barr, C Cozzio - Tourism Management, 2022 - Elsevier
Although the crisis caused by COVID-19 has drastically reduced tourism in many renowned
destinations, the hopes of a return to normality are also associated with subdued fears of …

Using deep learning and visual analytics to explore hotel reviews and responses

YC Chang, CH Ku, CH Chen - Tourism Management, 2020 - Elsevier
This study aims to use computational linguistics, visual analytics, and deep learning
techniques to analyze hotel reviews and responses collected on TripAdvisor and to identify …

A cross-cultural anatomy of destination image: An application of mixed-methods of UGC and survey

JS Lee, S Park - Tourism Management, 2023 - Elsevier
The destination competitiveness literature builds on many studies that measure destination
competitiveness using determinant factors or attributes, focusing specifically on attributes …