Over the past two decades, the prevalence of online reviews on digital platforms has
transformed customers' decision-making process. In the hospitality and tourism industry …

Purpose The unprecedented growth of social media in the past decade has resulted in an
increasing interest on social media research. The purpose of this study is to examine the …

Twitter being among the popular social media platforms, provide peoples' opinions
regarding specific ideas, products, services, etc. The large amounts of shared data as tweets …

Consumers increasingly use eWOM to make decisions about various products and services.
However, few studies have investigated how different visual and verbal eWOM cues affect …

Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

The purpose of the current research is to develop a methodology that can analyse online
reviews using machine learning techniques in such a way that practitioners in the fields of …

We investigate to what extent digital marketing strategies (such as having a digital marketing
plan, responsiveness to guest reviews, and monitoring and tracking online review …

Abstract “Progress in information technology and tourism management: 20 years on and 10
years after the Internet—The state of eTourism research” is reviewed in terms of its …

The owners of idle assets and their potential users create economic benefits through
providing or sharing idle assets or skills, and this process has been formalized and …

This study investigates the role of content and noncontent cues of tourism information quality
in forming users' destination image in social media. Empirical analysis based on data …