Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods

A Amin, B Shah, AM Khattak, FJL Moreira, G Ali… - International Journal of …, 2019 - Elsevier
Abstract Cross-Company Churn Prediction (CCCP) is a domain of research where one
company (target) is lacking enough data and can use data from another company (source) …

Causal analysis of customer churn using deep learning

DH Rudd, H Huo, G Xu - 2021 International Conference on …, 2021 - ieeexplore.ieee.org
Customer churn describes terminating a relationship with a business or reducing customer
engagement over a specific period. Two main business marketing strategies play vital roles …

Improved churn causal analysis through restrained high-dimensional feature space effects in financial institutions

D Hason Rudd, H Huo, G Xu - Human-Centric Intelligent Systems, 2022 - Springer
Customer churn describes terminating a relationship with a business or reducing customer
engagement over a specific period. Customer acquisition cost can be five to six times that of …

Investigate organizational member engagement through financial x-ray and artificial neural networks

D Hason Rudd - 2023 - opus.lib.uts.edu.au
Comprehensive understanding of member engagement and churn is imperative for
employees within financial institutions and associations, necessitating shifting from …

[BOOK][B] Data Driven Customer Engagement in Australian Superannuation

EJ Brownlow - 2020 - search.proquest.com
The behaviour of Australian superannuation customers is lightly researched resulting in
limited understanding of the antecedents, manifestation, and consequences of critical …

Causal Analysis of Customer Churn Using Deep Learning

D Hason Rudd, H Huo, G Xu - 2021 International Conference on …, 2022 - papers.ssrn.com
Customer churn describes terminating a relationship with a business or reducing customer
engagement over a specific period. Two main business marketing strategies play vital roles …

[BOOK][B] Learning and satisfying customer needs for financial adviser

CYC Chu - 2020 - search.proquest.com
Nowadays, people tend to seek help from professional financial advisers to manage
investment and prepare for retirement. People in different financial situations usually have …