Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature

A Mardani, A Jusoh, EK Zavadskas… - Journal of Business …, 2015 - Taylor & Francis
The main purpose of this paper is to present a systematic review of multiple-criteria decision-
making (MCDM) techniques used in the assessment of service qual-ity. This study reviewed …

An integrated SWOT–extended PIPRECIA model for identifying key determinants of tourism development: The case of Serbia

G Popovic, D Stanujkic, P Mimović, G Milovanovic… - 2021 - scidar.kg.ac.rs
This paper proposes a new integrated model based on SWOT and extended PIvot Pairwise
RElative Criteria Importance Assessment (PIPRECIA) that offers a systematic approach to …

[PDF][PDF] ACTA GEOGR SLOVENIC

AG SLOVENICA - GEOGRAFSKI ZBORNIK, 2021 - researchgate.net
Exonym standardization is the process of adapting (ie, nativizing) original geographical
names from a donor language (ie, endonyms) to a changed (or adapted or nativized) form in …

Mediation Effect of Customer Satisfaction on the Relationship between Electronic Service Quality and Brand Loyalty: An Empirical Investigation in the Jordanian …

RM Alrashed - 2019 - search.proquest.com
Aim: This study aimed at investigating the mediation effect of customer satisfaction on the
relationship between electronic service quality and brand loyalty in the Jordanian hotels …