Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis

MG Majumder, SD Gupta, J Paul - Journal of Business Research, 2022 - Elsevier
Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …

Understanding the determinants of online review helpfulness: A meta-analytic investigation

H Hong, D Xu, GA Wang, W Fan - Decision Support Systems, 2017 - Elsevier
Online consumer reviews can help customers reduce uncertainty and risks faced in online
shop**. However, the studies examining the determinants of perceived review helpfulness …

Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse

AA Alalwan - International Journal of Information Management, 2020 - Elsevier
Mobile food ordering apps (MFOAs) have been widely considered in the restaurant sector as
innovative channels to reach customers and provide them with high-quality services …

What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM

R Filieri - Journal of business research, 2015 - Elsevier
Consumers are increasingly using online consumer reviews (OCRs) to learn about product
quality. It is thus paramount for marketers to understand what makes OCRs helpful to …

Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics

B Fang, Q Ye, D Kucukusta, R Law - Tourism management, 2016 - Elsevier
Online reviews provide additional product information to reduce uncertainty. Hence,
consumers often rely on online reviews to form purchase decisions. However, an explosion …

Predicting the “helpfulness” of online consumer reviews

JP Singh, S Irani, NP Rana, YK Dwivedi… - Journal of Business …, 2017 - Elsevier
Online shop** is increasingly becoming people's first choice when shop**, as it is very
convenient to choose products based on their reviews. Even for moderately popular …

What makes a useful online review? Implication for travel product websites

Z Liu, S Park - Tourism management, 2015 - Elsevier
While the proliferation of online review websites facilitate travellers' ability to obtain
information (decrease in search costs), it makes it difficult for them to process and judge …