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Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis
Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …
in the era of e-commerce as they facilitate future purchase decisions. The present study …
Understanding the determinants of online review helpfulness: A meta-analytic investigation
Online consumer reviews can help customers reduce uncertainty and risks faced in online
shop**. However, the studies examining the determinants of perceived review helpfulness …
shop**. However, the studies examining the determinants of perceived review helpfulness …
Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse
AA Alalwan - International Journal of Information Management, 2020 - Elsevier
Mobile food ordering apps (MFOAs) have been widely considered in the restaurant sector as
innovative channels to reach customers and provide them with high-quality services …
innovative channels to reach customers and provide them with high-quality services …
What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM
R Filieri - Journal of business research, 2015 - Elsevier
Consumers are increasingly using online consumer reviews (OCRs) to learn about product
quality. It is thus paramount for marketers to understand what makes OCRs helpful to …
quality. It is thus paramount for marketers to understand what makes OCRs helpful to …
Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics
Online reviews provide additional product information to reduce uncertainty. Hence,
consumers often rely on online reviews to form purchase decisions. However, an explosion …
consumers often rely on online reviews to form purchase decisions. However, an explosion …
Predicting the “helpfulness” of online consumer reviews
Online shop** is increasingly becoming people's first choice when shop**, as it is very
convenient to choose products based on their reviews. Even for moderately popular …
convenient to choose products based on their reviews. Even for moderately popular …
What makes a useful online review? Implication for travel product websites
Z Liu, S Park - Tourism management, 2015 - Elsevier
While the proliferation of online review websites facilitate travellers' ability to obtain
information (decrease in search costs), it makes it difficult for them to process and judge …
information (decrease in search costs), it makes it difficult for them to process and judge …