Luxury hospitality: A systematic literature review and research agenda

V Jain, J Wirtz, P Salunke, R Nunkoo… - International Journal of …, 2023‏ - Elsevier
This article provides a systematic literature review of the hospitality, leisure, tourism,
business, and management literature on luxury hospitality. We use a data-driven …

A review of restaurant research in the last two decades: A bibliometric analysis

ME Rodríguez-López, JM Alcántara-Pilar… - International Journal of …, 2020‏ - Elsevier
The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …

Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?

J Hwang, JYJ Choe, HM Kim, JJ Kim - International Journal of Hospitality …, 2021‏ - Elsevier
This study investigates the antecedents and consequences of brand satisfaction with the
moderating role of type of barista. For this, data were collected from customers who used a …

Brand experience and brand loyalty: is it a matter of emotions?

RB Mostafa, T Kasamani - Asia Pacific Journal of Marketing and …, 2021‏ - emerald.com
Purpose Based on the stimulus–organism–response (SOR) model, the aim of this study is to
explore the impact of brand experience (BE) on brand loyalty, with the mediation effect of …

Impact of CSR and environmental triggers on employee green behavior: The mediating effect of employee well‐being

M Ahmed, S Zehou, SA Raza… - Corporate Social …, 2020‏ - Wiley Online Library
This article explores the influence of corporate social responsibility (CSR) and three green
triggers of environment (awareness, concern, and knowledge) on employee well‐being and …

Perceived corporate social responsibility's impact on the well-being and supportive green behaviors of hotel employees: The mediating role of the employee-corporate …

L Su, SR Swanson - Tourism management, 2019‏ - Elsevier
The study explores the influence of perceived corporate social responsibility on the
employee-corporate relationship (organizational trust, organizational identification) and …

Understanding the link between CSR and employee green behaviour

M AlSuwaidi, R Eid, G Agag - Journal of Hospitality and Tourism …, 2021‏ - Elsevier
This study examines the influence of CSR on employee green behaviour through employee
well-being and personal environmental norms. Furthermore, it examines the moderating role …

A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry

BP Wood, R Eid, G Agag - International Journal of Hospitality Management, 2021‏ - Elsevier
The present study develops a multilevel model that examines the effects of supervisory
ethical leadership behavior at the team level on employees green behaviour mediated by …

Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services

W Yang, AS Mattila - International Journal of Contemporary …, 2016‏ - emerald.com
Purpose The luxury segment of the hospitality industry has experienced substantial growth
in the past decade. Unfortunately, the notion of perceived luxury values has received scant …

[HTML][HTML] Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality

E Rosillo-Díaz, JF Muñoz-Rosas… - Journal of Retailing and …, 2024‏ - Elsevier
For electronic commerce (e-commerce) consumers, it is impossible to evaluate the quality of
the products on offer as they are unable to physically test them before purchase. Therefore …