While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

Purpose This article proposes a conceptual basis upon which to address strategic design as
business intellectual capital. Design/methodology/approach A literature review was carried …

Purpose The purpose of this paper is to provide an interdisciplinary framework bridging
service design and social entrepreneurship with transformative service research (TSR) to …

In this article, we provide in-depth insight into the process of adopting service design (SD) by
a large service organization. We use an inductive interpretive approach and draw on rich …

Public organizations are increasingly turning to design thinking to address wicked societal
issues, enhance innovation, and improve services. However, in general, public …

Service design research has recently undergone a systemic turn, transitioning from the aim
of improving user experiences toward catalyzing service system transformation. This …

Deeply rooted in practice, design thinking lacks theory-driven empirical research on its
effects. In this article, we combine the practical experience of design thinking with the …

Abstract Design is increasingly deployed by governments and cities to address social and
policy-related problems and to develop public services and organizations towards more …

For policy makers and policy implementers, design challenges abound. Every design
challenge presents an opportunity for change and transformation. To get from policy intent to …

Purpose This research aims to conceptualize and validate the mall service design as a
multidimensional construct and then test a conceptual framework by investigating the impact …