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A systematic review of employee voice literature in hospitality
With the growing popularity of employee voice in the hospitality field, a lack of consistency
and clarity around this construct has impacted the development of related literature in …
and clarity around this construct has impacted the development of related literature in …
Customer-oriented front-line employees' voice behaviours in the hospitality industry: a comprehensive literature review
Purpose Using employee voice to advocate for customers' requirements, improves
hospitality service. Organizations must understand what motivates or deters employee …
hospitality service. Organizations must understand what motivates or deters employee …
[HTML][HTML] Service value and repurchase intention in the Egyptian fast-food restaurants: Toward a new measurement model
Service value is a crucial dominant indicator in customer decision-making. However, there is
a lack of hospitality literature that investigates the multi-dimensional service value in …
a lack of hospitality literature that investigates the multi-dimensional service value in …
Unveiling the paradox of technostress: Impacts of technology-driven stressors on the elderly's avoidance behaviors
X Cheng, X Huang, B Yang, Y ** mechanism by hotel employees
S Srivastava, P Madan, TT Luu - International Journal of Hospitality …, 2024 - Elsevier
Abstract Leveraging the Affective Events theory, the study attempts to investigate the
relationship between supervisor incivility and internal whistleblowing among hotel …
relationship between supervisor incivility and internal whistleblowing among hotel …
The impact of customer misbehavior on frontline employees' work–family conflict and withdrawal behaviors
Purpose Customer misbehavior has a negative impact on frontline employees. However, the
underlying mechanisms from customer misbehavior to employees' negative outcomes need …
underlying mechanisms from customer misbehavior to employees' negative outcomes need …
Workplace incivility to predict employee silence: Mediating and moderating roles of job embeddedness and power distance
The purpose of this study is to investigate whether workplace incivility explains the
phenomenon of employee silence behavior in the hospitality sector and how job …
phenomenon of employee silence behavior in the hospitality sector and how job …
Exploring the relationship between the Dark Triad personality traits and voice behaviour of hotel employees with the moderating effect of intention to leave
WL Zhuang, SC Wu, LH Wang, TC Huan - International Journal of …, 2022 - Elsevier
In this study, the relationship between the Dark Triad (Machiavellianism, psychopathy, and
narcissism) personality traits and voice behaviour of hotel employees, with the moderating …
narcissism) personality traits and voice behaviour of hotel employees, with the moderating …
The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health
While customers are increasingly uncivil in the workplace, many hospitality firms continue to
have customer centric policies that can negatively impact employees without considering the …
have customer centric policies that can negatively impact employees without considering the …
Incivility meets remote work: A typology of cyber incivility behaviors
Whereas workplace incivility has been studied in traditional (live/office) settings, this
phenomenon has received limited attention in the virtual workplace. As more employees …
phenomenon has received limited attention in the virtual workplace. As more employees …