Abstract End-User Development (EUD), End-Programming (EUP) and End-User Software
Engineering (EUSE) are three related research fields that study methods and techniques for …

This fourth edition of the bestselling textbook, now available in print, eBook, and audiobook,
has been fully updated, continuing to provide a concise introduction to the key concepts of …

Standardised tools to assess a user's satisfaction with the experience of using chatbots and
conversational agents are currently unavailable. This work describes four studies, including …

In the last two decades, Tangible User Interfaces (TUIs) have emerged as a new interface
type that interlinks the digital and physical worlds. Drawing upon users' knowledge and skills …

The design literature contains many diagrammatic models that represent the relationship
between how designers intend artefacts to be experienced and how they are subsequently …

What does it take to be a productive member of a multidisciplinary team working on a
complex problem? What enables a person to integrate different types and fields of …

Why we don't really want simplicity, and how we can learn to live with complexity. If only
today's technology were simpler! It's the universal lament, but it's wrong. In this provocative …

Narrative visualizations combine conventions of communicative and exploratory information
visualization to convey an intended story. We demonstrate visualization rhetoric as an …

Donald A. Norman, a popular design consultant to car manufacturers, computer companies,
and other industrial and design outfits, has seen the future and is worried. In this long …

Theory is the bedrock of many sciences, providing a rigorous method to advance
knowledge, through testing and falsifying hypotheses about observable phenomena. To …