Purpose Contact centers (CCs) are one of the main touch points of customers in an
organization. They form one of the inputs to customer relationship management (CRM) to …

The ability to accurately judge the similarity between natural language sentences is critical
to the performance of several applications such as text mining, question answering, and text …

Timeline summaries are an effective way for hel** newspaper readers to keep track of
long-lasting news stories, such as the Egypt revolution. A good timeline summary provides a …

Purpose This study aims to investigate the role of information normalization in online
healthcare consultation, a typical complex human-to-human communication requiring both …

Text summarization presents several challenges such as considering semantic relationships
among words, dealing with redundancy and information diversity issues. Seeking to …

Due to the high volume of information and electronic documents on the Web, it is almost
impossible for a human to study, research and analyze this volume of text. Summarizing the …

In this paper, we propose a hybrid approach for sentence paraphrase identification. The
proposal addresses the problem of evaluating sentence-to-sentence semantic similarity …

To proactively assist engineers in finding and reusing massive design lesson-learned
knowledge (DLK), knowledge recommendation has become a key technology of knowledge …

A frequently asked questions (FAQ) retrieval system improves the access to information by
allowing users to pose natural language queries over an FAQ collection. From an …

Determining the extent to which two text snippets are semantically equivalent is a well-
researched topic in the areas of natural language processing, information retrieval and text …