Co-design: from expert-to user-driven ideas in public service design
While co-design with users has evolved as a promising approach to service innovation, it
remains unclear how it can be used in public service contexts. This article addresses this …
remains unclear how it can be used in public service contexts. This article addresses this …
The value of codesign: The effect of customer involvement in service design teams
Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …
design: Customer insights into latent user needs and in-house professionals' conversion of …
Upframing service design and innovation for research impact
Service design and innovation are receiving greater attention from the service research
community because they play crucial roles in creating new forms of value cocreation with …
community because they play crucial roles in creating new forms of value cocreation with …
Service research priorities in a rapidly changing context
The context in which service is delivered and experienced has, in many respects,
fundamentally changed. For instance, advances in technology, especially information …
fundamentally changed. For instance, advances in technology, especially information …
Customer experience modeling: from customer experience to service design
Customer experience modeling: from customer experience to service design | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …
The MINDS method: integrating management and interaction design perspectives for service design
As technology innovation rapidly changes service experiences, service designers need to
leverage technology and orchestrate complex service systems to create innovative services …
leverage technology and orchestrate complex service systems to create innovative services …
Service design for value networks: enabling value cocreation interactions in healthcare
In the increasingly complex service environment, value is cocreated through webs of
interactions between provider networks and customer networks. This is evident in healthcare …
interactions between provider networks and customer networks. This is evident in healthcare …
A multilevel consideration of service design conditions: Towards a portfolio of organisational capabilities, interactive practices and individual abilities
Purpose The purpose of this paper is to advance the current understanding of organisational
conditions that facilitate service design. Specifically, the focus is on organisational …
conditions that facilitate service design. Specifically, the focus is on organisational …
Bringing service design to manufacturing companies: integrating PSS and service design approaches
Highlights•SD logic, Service Design and PSS are positioned and integrated in a new
integrative PSS approach.•PSS and Service Design models are evolved to better support …
integrative PSS approach.•PSS and Service Design models are evolved to better support …
An Exploration of the Relevance between Sustainable Craft and Service Design Based on a Literature Review Study
L Zhang, C de Bont, A Gurpinar, M Tang - Sustainability, 2023 - mdpi.com
Sustainable craft is a relatively new concept, and a growing body of literature has examined
sustainable craft from a multidisciplinary perspective. However, these researchers found a …
sustainable craft from a multidisciplinary perspective. However, these researchers found a …