Purpose–The purpose of this paper is to examine the claim that the application of human
factors (HF) knowledge can improve both human well‐being and operations system (OS) …

This chapter reviews e-tourism development across three areas: suppliers, tourists, and
educational needs. Regarding suppliers, the adoption of information and communication …

Purpose Technology revolutionises the tourism industry and determines the strategy and
competitiveness of tourism organisations and destinations. This paper aims to explore the …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

This ground-breaking volume on the relationships between tourism and innovation provides
an overview of relevant innovation theories and related literatures on entrepreneurship …

This new edition of The Economics of Tourism reflects the tremendous changes that have
occurred in the tourism sector in the last twelve years. It recognizes that the nature of tourism …

As travelers are becoming more price sensitive, less brand loyal and more sophisticated,
Customer Relationship Management (CRM) becomes a strategic necessity for attracting and …

As the most recent approach of communication management, the integrated marketing
communication (IMC) programmes, enhanced by the advancements in information and …

Purpose–The tourism industry consists of various players and tourism demand is met by the
joint efforts of these players. However, it seems that there is no attempt in the tourism …

Tekes on tutkimus-ja kehitystyön ja innovaatiotoiminnan rahoittaja ja asiantuntija. Tekesin
toiminta auttaa yrityksiä, tutkimuslaitoksia, yliopistoja ja korkeakouluja luomaan uutta tietoa …