Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …

Early conversational agents (CAs) focused on dyadic human-AI interaction between humans
and the CAs, followed by the increasing popularity of polyadic human-AI interaction, in …

Prior work has identified a resilient phenomenon that threatens the performance of human-
AI decision-making teams: overreliance, when people agree with an AI, even when it is …

The remarkable progress in algorithms for machine and deep learning have opened the
doors to new opportunities, and some dark possibilities. However, a bright future awaits …

Recently, large language models have made huge advances in generating coherent,
creative text. While much research focuses on how users can interact with language models …

Artificial intelligence (AI) technologies promise to transform how professionals conduct
knowledge work by augmenting their capabilities for making professional judgments. We …

Virtual influencers, or computer-generated virtual characters, have attracted numerous
followers on social media like Instagram with their unconstrained physical bodies and …

Prior work has explored the writing challenges experienced by people with dyslexia, and the
potential for new spelling, grammar, and word retrieval technologies to address these …

Data analysis is challenging as analysts must navigate nuanced decisions that may yield
divergent conclusions. AI assistants have the potential to support analysts in planning their …

Powered by artificial intelligence (AI), chatbots are increasingly capable of simulating human-
like conversations. But, is this desirable for strategic communications? Will chatbots be more …