The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

This paper is a report of a review on sentiment analysis in social media that explored the
methods, social media platform used and its application. Social media contain a large …

Airports have evolved into key business centers in the last four decades, serving a variety of
business models in addition to providing transportation infrastructure. Additionally, service …

Fully revised and updated to consider recent developments in the industry, the sixth edition
of Managing Airports: An International Perspective provides comprehensive and cutting …

Airport service quality (ASQ) is a competitive advantage for airport management in today's
airport market. Since the COVID-19 health crisis has unprecedentedly influenced airport …

Introduction: Generation Z (Gen Z) refers to the most application-friendly and website-savvy
generation engaging with the Internet for most of its daily activities. The number of Gen Z …

Twitter is a social media stage, making it a valuable resource for learning about people's
opinions, feelings, and thoughts. For this reason, experts came up with methods to analyse …

Abstract In March 2018, an Uber-pedestrian crash and a Tesla's Model X crash attracted a
lot of media attention because the vehicles were operating under self-driving and autopilot …

Purpose The purpose of this study is to propose a method of measuring service quality as
well as suggesting to detect customer complaints through analysis of customer online …