A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …

The discussion around gendering humanoid robots has gained more traction in the last few
years. To lay the basis for a full comprehension of how robots'“gender” has been understood …

The application of artificial intelligence in services is continuously spreading. In particular,
one of the most important recent trends is the development of virtual assistants, more …

This study proposed and tested a theoretical framework that investigated the influences of
perceived risk and information security on hotel customers' intention to use service robots. In …

This study examines whether the match between customers and gendered service robot
influences customer satisfaction towards service robots, so-called gender (dis) match effect …

This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis
(PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational …

Purpose The service industry is facing the huge impact of digital transformation, in which
artificial intelligence (AI) plays one of the most important roles. This study aims to expand the …

Artificial-intelligence (AI) powered conversational (CAI) agents have been growing in
popularity. Like human personality, CAI agent personality can also impact the relationship …

The rise of service robots is changing how products and services are delivered, significantly
affecting customer outcomes. However, research has yet to specifically examine how the …

The ability to install social intelligence protocols in robots in order for them to exhibit
conversational skills has made them ideal tools for delivering services with a high cognitive …