This study consolidates the limited research on real-life customer experiences with hotels
that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User …

This research attempts to investigate corporate social responsibility (CSR) and consumers'
advocacy behavior (CAB) association in the hotel services sector of a develo** economy …

Purpose This study explores how predictor variables (value congruence and customer–AI-
assisted exchanges) lead tourism businesses to meet customer needs through contactless …

Using machine learning, we examined customers' opinions about the metaverse in the
hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and …

As human-computer hybrid intelligence grows, hotels increasingly introduce service robots.
However, the impact of new technology on hotel energy consumption remains debated. This …

Abstract− Technology advancements empower hotel accommodation service managers to
undertake innovative initiatives to enhance guest appeal and ensure safety and comfort …

Purpose–This research explores the relationship between individual perceptions and
attitudes towards contactless travel adoption, considering moderating variables such as trust …