For most countries around the world, small and medium-sized enterprises (SMEs) play an
important role in the economic development, but they are usually embedded with weak …

Enterprises usually adopt some quality practices to control the product quality during the
manufacturing process in order to assure the delivery of qualitative good products to …

In the era of a new century, high utilisation of technology and the Internet has caused
dramatic changes in the market environment and business management. Therefore …

Purpose–The purpose of this paper is to examine the international use of business
excellence (BE) models and the practices used by BE framework (BEF) custodians to …

Este artigo tem por objetivo apresentar os resultados de um estudo de caso múltiplo sobre
os efeitos da adoção do Prêmio Nacional da Qualidade (PNQ) na medição de desempenho …

Purpose–The purpose of this paper is to present the essence of the Jordan Quality Award
(JoQA) that has been developed and implemented in Jordan. The award characteristics …

Background The ABEF was one of the first four BEFs to be developed worldwide and was
developed independently in 1987 for use within the Australian business context. The …

This paper analyses the organisational practices of environmental and social responsibility
in companies that adopt the Brazilian award for performance excellence, ie, the National …

Purpose–In recent decades, a framework for management performance has proven to be an
important management practice for achieving organisational performance excellence. In this …

The objective of this study is the preparation of a management model that brings together
the advantages of models from different disciplines: Balanced Scorecard (BSC), European …