The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

A Rapp, L Curti, A Boldi - International Journal of Human-Computer Studies, 2021‏ - Elsevier
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …

Transformer models for text-based emotion detection: a review of BERT-based approaches

FA Acheampong, H Nunoo-Mensah… - Artificial Intelligence …, 2021‏ - Springer
We cannot overemphasize the essence of contextual information in most natural language
processing (NLP) applications. The extraction of context yields significant improvements in …

Multimodal emotion recognition with deep learning: advancements, challenges, and future directions

AV Geetha, T Mala, D Priyanka, E Uma - Information Fusion, 2024‏ - Elsevier
In recent years, affective computing has become a topic of considerable interest, driven by
its ability to enhance several domains, such as mental health monitoring, human–computer …

The rise of robots increases job insecurity and maladaptive workplace behaviors: Multimethod evidence.

KC Yam, PM Tang, JC Jackson, R Su… - Journal of Applied …, 2023‏ - psycnet.apa.org
Robots are transforming the nature of human work. Although human–robot collaborations
can create new jobs and increase productivity, pundits often warn about how robots might …

Deep learning based multimodal emotion recognition using model-level fusion of audio–visual modalities

AI Middya, B Nag, S Roy - Knowledge-based systems, 2022‏ - Elsevier
Emotion identification based on multimodal data (eg, audio, video, text, etc.) is one of the
most demanding and important research fields, with various uses. In this context, this …

[PDF][PDF] Can large language models transform computational social science?

C Ziems, W Held, O Shaikh, J Chen, Z Zhang… - Computational …, 2024‏ - direct.mit.edu
Large language models (LLMs) are capable of successfully performing many language
processing tasks zero-shot (without training data). If zero-shot LLMs can also reliably classify …

Text‐based emotion detection: Advances, challenges, and opportunities

FA Acheampong, C Wenyu… - Engineering …, 2020‏ - Wiley Online Library
Emotion detection (ED) is a branch of sentiment analysis that deals with the extraction and
analysis of emotions. The evolution of Web 2.0 has put text mining and analysis at the …

[HTML][HTML] Speech emotion recognition using machine learning—A systematic review

S Madanian, T Chen, O Adeleye, JM Templeton… - Intelligent systems with …, 2023‏ - Elsevier
Speech emotion recognition (SER) as a Machine Learning (ML) problem continues to
garner a significant amount of research interest, especially in the affective computing …

Customer emotions in service robot encounters: A hybrid machine-human intelligence approach

R Filieri, Z Lin, Y Li, X Lu… - Journal of Service …, 2022‏ - journals.sagepub.com
Understanding consumer emotions arising from robot-customers encounters and shared
through online reviews is critical for forecasting consumers' intention to adopt service robots …

A systematic review of applications of natural language processing and future challenges with special emphasis in text-based emotion detection

S Kusal, S Patil, J Choudrie, K Kotecha, D Vora… - Artificial Intelligence …, 2023‏ - Springer
Artificial Intelligence (AI) has been used for processing data to make decisions, Interact with
humans, and understand their feelings and emotions. With the advent of the Internet, people …