Purpose This study aims to present a systematic review on service quality in higher
education. It discusses about the latest opportunities and challenges facing higher …

The concept of students‐as‐consumers has gained traction with the neo‐liberal agenda
taking root in the higher education arena. A key value that these consumers look for and …

Understanding customers' expectations regarding organisations' social responsibility is
fundamental to creating and implementing successful strategies and programmes. More …

In the global university sector competitive funding models are progressively becoming the
norm, and institutions/courses are frequently now subject to the same kind of consumerist …

An evaluation study using a new tool to measure 15 dimensions of student satisfaction at an
institutional level that covers most aspects of student life was used. It was decided to …

This study explores what constitutes students' satisfaction with university experience and
examines the influence of overall satisfaction with the university experience on students' co …

This paper considers corporate brand image, focusing on cognitive and affective brand
attributes in the context of business schools. While previous research on university or …

This research examines users' motives for adopting and using social networking sites
(SNSs), with the aim of providing a better understanding of the fundamental reasons behind …

Globally, the carsharing domain is growing, and new service offerings are arising. Peer-to-
peer carsharing, facilitating car rental between private individuals, has attracted attention …

This paper examines the influence that student perceived quality of service (PSQ) has on
continuance intention and willingness to recommend a course in a fully online university. A …