Progress on robotics in hospitality and tourism: a review of the literature
Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …
travel, tourism and hospitality, and to identify research gaps and directions for future …
A multi-level model on automated vehicle acceptance (MAVA): A review-based study
Automated vehicle acceptance (AVA) is a necessary condition for the realisation of higher-
level objectives such as improvements in road safety, reductions in traffic congestion and …
level objectives such as improvements in road safety, reductions in traffic congestion and …
Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article
D Buhalis - Tourism Review, 2019 - emerald.com
Technology in tourism-from information communication technologies to eTourism and smart
tourism towards ambient intelligence tourism: a perspective article | Emerald Insight Books …
tourism towards ambient intelligence tourism: a perspective article | Emerald Insight Books …
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use …
Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …
The empirical understanding of the drivers of visitors' intentions to use robots in such …
Attachment and trust in artificial intelligence
Lack of trust is one of the main obstacles standing in the way of taking full advantage of the
benefits artificial intelligence (AI) has to offer. Most research on trust in AI focuses on …
benefits artificial intelligence (AI) has to offer. Most research on trust in AI focuses on …
Adoption of robots and service automation by tourism and hospitality companies
This paper explores the current state and the potential adoption of service automation and
robots by tourist, travel and hospitality companies. Despite the huge advancements in social …
robots by tourist, travel and hospitality companies. Despite the huge advancements in social …
Adoption of robots, artificial intelligence and service automation by travel, tourism and hospitality companies–a cost-benefit analysis
Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence
and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge …
and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge …
To trust or not to trust? An assessment of trust in AI-based systems: Concerns, ethics and contexts
Artificial intelligence (AI) characterizes a new generation of technologies capable of
interacting with the environment and aiming to simulate human intelligence. The success of …
interacting with the environment and aiming to simulate human intelligence. The success of …
Interaction between hotel service robots and humans: A hotel-specific Service Robot Acceptance Model (sRAM)
L Fuentes-Moraleda, P Díaz-Pérez… - Tourism Management …, 2020 - Elsevier
The growing implementation of robotics in hospitality and tourism requires broader research
into customers' experience with service robots. This study explores human-robot interaction …
into customers' experience with service robots. This study explores human-robot interaction …
Customer acceptance of autonomous vehicles in travel and tourism
Since the COVID-19 pandemic has significantly increased the use of personal vehicles in
travel, adoption of self-driving autonomous vehicles can radically transform the travel …
travel, adoption of self-driving autonomous vehicles can radically transform the travel …