In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

This study is concerned with evaluating the performance of the hotel industry in the
Sultanate of Oman through a two-stage data envelopment analysis (DEA) procedure. In the …

Purpose–The purpose of this paper is to prioritize service quality dimensions (SQDs) using
importance-performance analysis (IPA) and to compare the results for the customer groups …

Purpose The aim of this research is to propose a quantitative approach to evaluating the
quality of services provided, hel** organizations to make strategic decisions by better …

The selection of suppliers alone is one of the most important competitive challenges facing
organizations today. With today's increasing awareness and facing many significant …

This study is concerned with benchmarking the hotel industry in the Sultanate of Oman
besides identifying the environmental factors that influence the operational efficiency of …

The tourism industry is one of the most important industries that influences the economy of
countries. Thus today, special attention to this industry is a major concern for managers and …

Purpose The purpose of this paper is to identify customers' critical demands through
evaluating and prioritizing service quality dimensions (SQDs) based on service quality (SQ) …

The aim of the article is to examine the relationship between the facets of job satisfaction
and different results, ie, the performance of law enforcement agencies in Slovenia. The data …

Previous research recommends using measurement models of service quality such as
SERVQUAL and SERVPERF. However, these models may be insufficient for measuring …