How to make consumers tolerate robotic service failures
C Zheng, S Liu, L Zhao, K Ma, W Wang… - International Journal of …, 2025 - Elsevier
Many companies are now using service robots to partially replace human employees.
Despite robots service failures are inevitable, very little is understood about how to mitigate …
Despite robots service failures are inevitable, very little is understood about how to mitigate …
Human-Robot Interaction: The Hospitality Experience of Young People in Hotels that Use Robots
The past years have brought an accelerated use of robots in the hospitality industry to
perform several tasks (ie, front-desk, cleaning, and check-in, among others). In addition to …
perform several tasks (ie, front-desk, cleaning, and check-in, among others). In addition to …