The objective of this paper is to conduct a systematic review of the literature on online
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …

Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

Psychological distance is “a subjective experience that something is close or far away from
the self, here, and now”(Trope & Liberman 2010, p. 440). This research investigates heritage …

Visual content has become an integral component of customers' experience sharing, with
customers increasingly searching for visual content in online reviews prior to making …

The purpose of this study was to explore the relationship between online reviews and
ratings through text mining and empirical techniques. An Indian food delivery portal (Zomato …

Purpose Few studies to date have explored factors contributing to the dining experience
from a visitor's perspective. The purpose of this study is to investigate whether different …

Purpose This study aims to investigate the relationships between electronic word of mouth
(eWOM) source credibility, perceived risk and information usefulness and how they …

Purpose Consumers' evaluation of online review helpfulness has been widely examined.
The extant literature suggests that the attributes of review content (eg review length and …

Aim/Purpose: To examine millennial satisfaction towards online food delivery services,
including e-service quality, food quality, and perceived value as the determinants and …

Purpose Online reviews are often likely to be socially influenced by prior reviews. This study
aims to examine key review and reviewer characteristics which may influence the social …