This paper presents the results of a systematic literature review showing how the literature
on quality management (QM) in higher education (HE) has evolved. As a first contribution …

Purpose This study aims to dissect the multifaceted impact of ISO/IEC 17025 accreditation,
specifically within civil engineering testing and calibration laboratories. To achieve this, it …

The theory of reasoned action originally introduced in the field of Social Psychology has
been widely used to explain individuals' behaviour. The theory postulates that individuals' …

Policy documents are commonly identified as key outcomes that guide initiatives directed by
senior university leaders towards sustainability through plans and policies. Many studies …

This paper is the first which explores ISO 9001 standard adoption in higher education
institutions (HEIs) based on an innovation diffusion approach. According to innovation …

Purpose The authors' thesis statement is that the literature on quality management in higher
education is evolving towards an idea of integration. Considering Part 1 of the Standards …

Purpose The purpose of this paper is to describe how a large public university sustains its
ISO 9001 quality management system (QMS) for the past 20 years. At the same time, this …

ABSTRACT There are several Information Security measures recommended by international
standards and literature, but the adoption by the organizations should be designated by …

Findings–the research revealed that the main motives of HEIs to apply ISO 9001 and the
EFQM EM are related the most common to internal institutional needs, competitiveness in …

Accreditation in higher education has become omnipresent and, on many occasions, has
been used as a synonym for quality assurance. The establishment of accreditation agencies …