A study of service quality, corporate image, customer satisfaction, revisit intention and word-of-mouth: evidence from the KTV industry
KL Khoo - PSU Research Review, 2022 - emerald.com
Purpose This paper aims to understand the impact of service quality on corporate image and
customer satisfaction. Furthermore, this study also examined the influence of corporate …
customer satisfaction. Furthermore, this study also examined the influence of corporate …
The associations between service quality, corporate image, customer satisfaction, and loyalty: Evidence from the Malaysian hotel industry
Hotel operators strive to satisfy the needs of their guests and subsequently retain them by
trying to understand the factors that could build up a strong loyal clientele base. Previous …
trying to understand the factors that could build up a strong loyal clientele base. Previous …
Identifying and ranking the determinants of tourism performance: A global investigation
After a prolonged period of growth, driven, in part, by an increasing number of affluent
consumers, the international tourism industry is now suffering the effects of a weaker world …
consumers, the international tourism industry is now suffering the effects of a weaker world …
Hotel service recovery and service quality: Influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
As the number of tourists continues to grow globally, the hospitality industry players
inevitably face more challenges. High competition among the competitors and the …
inevitably face more challenges. High competition among the competitors and the …
Service quality and the mediating effect of corporate image on the relationship between customer satisfaction and customer loyalty in the Malaysian hotel industry
BL Cheng - Gadjah Mada International Journal of Business, 2013 - journal.ugm.ac.id
Abstract Service quality is vital to the success of any service organization. The rapid growth
of the Malaysian hotel industry in the 2000's forced hotel operators to seriously recognize …
of the Malaysian hotel industry in the 2000's forced hotel operators to seriously recognize …
A review on customer perceived value and its main components
Global Journal of Business and Social Science Review A Review on Customer Perceived
Value and Its Main Components Page 1 ISSN 2289-8506 © 2014 Global Academy of Training …
Value and Its Main Components Page 1 ISSN 2289-8506 © 2014 Global Academy of Training …
[PDF][PDF] Perceptions of service quality in Jordanian hotels
The importance of service quality for business performance has been recognized in the
literature through the direct effect on customer satisfaction and the indirect effect on …
literature through the direct effect on customer satisfaction and the indirect effect on …
The role of problem identification and intellectual capital in the management of hotels' competitive advantage-an integrated framework
YQ Li, CHS Liu - International Journal of Hospitality Management, 2018 - Elsevier
Although the effects of intellectual capital on an organization's competitive advantage are
well documented, the mechanisms that explain those effects remain unclear. We propose …
well documented, the mechanisms that explain those effects remain unclear. We propose …
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine
The strict contactless management measures that have been implemented to control the
spread of the COVID-19 pandemic have severely limited the ability of hotel staff to provide …
spread of the COVID-19 pandemic have severely limited the ability of hotel staff to provide …
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA: The case of four star hotels
Purpose–The purpose of this paper is to prioritize service quality dimensions (SQDs) using
importance-performance analysis (IPA) and to compare the results for the customer groups …
importance-performance analysis (IPA) and to compare the results for the customer groups …