Artificial intelligence (AI) is becoming a critical engine that powers a range of technology
solutions. It is rapidly playing a vital role in supply chain and operations management. In this …

During crises, the proliferation of misinformation, often termed" infodemics," can severely
compromise Shared Situational Awareness (SSA) and impede effective response. With the …

As electronic transactions between governments and users become increasingly common,
the role of users' trust in e-government assumes considerable importance. While prior …

Leveraging e-government development to improve all aspects of governance has become a
shared vision of governments in the digital age. However, the internal mechanism for e …

Smart government is viewed as the highest modernization stage of public agencies.
Governments seek to employ disruptive technologies to substantially transform government …

Whereas the concept of platform government emerged a decade ago and virtual states are
predicted beginning early 2000s, supporting technologies and infrastructures are now being …

We propose a model that explains how e-government service design characteristics
influence citizens' service experience. Drawing on the public value perspective, we define …

Governments realize a significant gap exists between existing efforts in customer experience
and citizen expectations for implementing a digital platform in e-government (DPEG) …

Purpose This study aims to investigate factors that influence e-government adoption among
public sector departments with the view to determine how such factors may be used to better …

Virtual agents, a prevalent application of artificial intelligence, significantly enhance e-
commerce customer service (ie, online interactions that address customers' concerns). This …