Healthcare is a unique service industry and it deals with complex tasks. To overcome
complex tasks, healthcare organizations need to implement DMAIC (Define, Measure …

Background: Successful amelioration of medical errors represents a significant problem in
the health care industry. There is a need for greater understanding of the factors that lead to …

We examine the content of continuous improvement strategies and identify infrastructure
decision areas that are important for continuous improvement initiatives. We present a …

The main purpose of this study is to investigate the relationship between patient perception
of healthcare quality, patient satisfaction, and patient trust and the mediating effect of patient …

Organizational control is a key managerial function, and the focus of a great deal of research
in the management and organizations field. Our concern is that research has not kept pace …

Healthcare operates in a complex professional service environment that faces challenges in
delivering high quality and affordable care–a set of goals that some healthcare …

The purpose of this study is to investigate the existence of a patient safety chain for
hospitals. Drawing on high reliability organization theory, multifactor leadership theory and …

This field research in outpatient service operations examines original quantitative data on
appointments and analyzes a lean process improvement project that was conducted to …

In this paper, we try to build on the problems surrounding the management of human
resources in health care organizations worldwide. After the analysis of the reviewed …

As the operations management (OM) and supply chain management (SCM) field has
evolved, a greater emphasis on services has emerged. The healthcare industry represents …