Embodiments of the present invention provide a method, system, and program product to
forecast resource usage. A processor determines a job forecast. The processor deter mines …

Embodiments of the invention can provide systems and meth ods for analyzing a contract.
According to one embodiment, a computer-implemented method for estimating a contract's …

(57) ABSTRACT A method and system are disclosed for planning a workforce headcount for
a given business process. The method com prises the steps of providing as inputs, i) …

(*) Notice: Subject to any disclaimer, the term of this 2002/0188739 A1* 12/2002 Benny et
al.. 709/230 patent is extended or adjusted under 35 2002/0198766 A1* 12/2002 Magrino et …

0001 Embodiments are generally related to data-process ing systems and methods.
Embodiments also relate in general to the field of computers and similar technologies, and …

0001 1. Field of the Invention 0002 The present invention generally relates to a method and
system for allocating calls to call center or contract center Vendors. In particular, the present …

A method, computer program product and a computer sys tem for forecasting resource
usage is provided. A processor determines a job forecast. The processor determines a prob …