The point of departure for this study is the understanding of customer relationship
management (CRM) as a set of technological solutions key for efficient business …

The study investigates the relation between social media use and employee creativity by
adopting a knowledge management (KM) approach in order to consider the influence of …

Scholars regard customer knowledge management (CKM) as a strategic resource for
businesses to improve innovation, facilitate the detection of new market opportunities, and …

The business value of information technology is an enduring research question. This
research provides new insights to better understand the mechanisms supporting this relation …

The vibrancy of regional economies and the degree of entrepreneurial activity is certainly
affected by the anatomy of local social capital. Current research has not yet developed an …

Este artículo presenta un modelo para el análisis de la gestión del conocimiento en la
cadena productiva de lácteos en Colombia. Se evaluaron elementos facilitadores, el …

Purpose The combination of different knowledge sources has been considered conducive
for innovation performance. While the literature has advanced regarding the combination of …

The aim of this paper is to analyse the effects of knowledge management on the innovation
success of firms in Germany. We look at innovative firms in the period from 2000 to 2002 …

El objetivo de este artículo es analizar la influencia de la gestión del conocimiento en los
resultados empresariales. En primer lugar, se ha realizado una revisión de la literatura, que …

Managing customer knowledge is a key of source for SMEs. The principal aim of this paper
is to provide empirical evidence on the direct effects of two specific strategic resources …