In recent years, organizations have made significant IT investments, including digital
transformation programs, with the aim of enhancing the quality and delivery of services, and …

Purpose Since the 1980s, performance measurement and management (PMM) has been
described as an essential element of new public management (NPM) reforms. The purpose …

This systematic synthesis examines the intended and unintended consequences of
performance-based funding (PBF) policies in higher education. Within this synthesis, we …

A new public administration movement is emerging to move beyond traditional public
administration and New Public Management. The new movement is a response to the …

Abstract The New Public Service describes a set of norms and practices that emphasize
democracy and citizenship as the basis for public administration theory and practice. This …

Develo** Monitoring and Evaluation Frameworks is a practical book that provides clear,
step-by-step guidance on how to develop a monitoring and evaluation framework in a …

In the third edition of his award-winning book, Hal G. Rainey provides a comprehensive, up-
to-date analysis of research on public organizations and management. Drawing on a review …

The New Public Service: Serving, not Steering provides a framework for the many voices
calling for the reaffirmation of democratic values, citizenship, and service in the public …

Administrative burden research has highlighted the multiple costs imposed by public
policies and their impact on citizens. However, the empirical understanding of citizens' …

Management innovations (MIs) are widely adopted, but their influences on organizational
performance are little researched in public settings. Positing that the MI-performance …