In recent years, marketers have placed increased reliance upon artificial intelligence (AI)
and, subsequently, the use of virtual agents in customer service contexts is on the rise …

Human-computer interaction (HCI) is an area of interest which plays a major role in
understanding the interaction between humans and machines. Dialogue systems or …

Predicting user satisfaction in conversational systems has become critical, as spoken
conversational assistants operate in increasingly complex domains. Online satisfaction …

The research on ambient assistive technology is concerned with features humanoid agents
should show in order to gain user acceptance. However, differently aged groups may have …

The ongoing coronavirus pandemic has accelerated the adoption of AI-powered task-
oriented chatbots by businesses and healthcare organizations. Despite advancements in …