Purpose The purposes of this study are to introduce the concept of service quality (SQ) in E-
Supply chain management (E-SCM) and its impact on increasing customer satisfaction (CS) …

Purpose This study aims to investigate how the management of supply chain information
impacts the performance of the supply chain. This relationship is explored by considering …

This paper reviews the literature on perishable food cold-chain management (FCCM) in
order to assess its current state, pinpoint its knowledge gaps, and suggest a framework for …

Managing sustainable practices has received increasing attention in the field of supply chain
management to tackle environmental, financial and social issues in an integrated way …

Purpose The paper investigates the mediation role of external integration in the relationship
between internal integration and small and medium enterprises (SMEs) performance …

This study examines virtual-try-on technology (VTO), return policy, and pay-on-delivery
(POD) mode of payment as predictors of trust in an online context. The study further …

The study aims to delineate the factors affecting the behavioral intentions of hotel interns of
the reputed Institute of Hotel Management (IHMs). Also, the study intends to identify the …

El presente artículo tiene como propósito mostrar qué procesos dentro de las micro y
pequeñas empresas (mypes) tienen un mayor impacto en la percepción de la productividad …

Purpose The purpose of this study is to identify the relationship between collaborative
innovation and the financial performance of information technology (IT) firms through the …

Purpose The purpose of this study aims to explore the dimensions assessing the
servicescape of beauty salons and provides suggestions to improve the salon's …