Effect E-Service Quality on Customer Satisfaction and Impact on Repurchasein Lazada Indonesia’ S Online Selling in the City of Semarang

A Saraswati, F Indriani - International Journal of Economics …, 2021 - jurnal.stie-aas.ac.id
This research was conducted by researching the gap between the relationship between e-
service quality and customer satisfaction and its effect on repurchase interest. The study was …

An analysis of continuity intentions of eGovernment portal users

R Piehler, BW Wirtz, P Daiser - Public Management Review, 2016 - Taylor & Francis
This study provides an integrative coherent model of continuity intentions in the context of
electronic public service provision drawing from multiple theoretical research streams …