This paper provided a novel definition of customer knowledge management (CKM) as the
logical intersection of customer relationship management (CRM) and knowledge …

Currently, a large number of smart objects and different types of devices are interconnected
and communicate via Internet Protocol that creates a worldwide ubiquitous and pervasive …

The rapid growth of the Web in the past two decades has made it the largest publicly
accessible data source in the world. Web mining aims to discover useful information or …

Chatbots are emerging as the newest platform used by millions of consumers worldwide due
in part to the commoditization of natural language services, which provide provide …

Creating networks of “smart things” found in the physical world (eg, with RFID, wireless
sensor and actuator networks, embedded devices) on a large scale has become the goal of …

This book is a second edition, updated and expanded to explain the technologies that help
us find information on the web. Search engines and web navigation tools have become …

El objetivo de este artículo es analizar un tipo especial de textualidad: los crossovers. El
análisis se focalizará en los contenidos generados por los usuarios de las narrativas …

In the emerging¿ Web of Things¿, digitally augmented everyday objects are seamlessly
integrated to the Web by reusing Web patterns such as REST. This results in an ecosystem …

With the emergence of Web 2.0 and the related technologies, composing services has left
the traditional frontiers of enterprises. In fact, end-users need to use a certain kind of …