Top performing financial institutions always look into the needs and demands of their
customers in order to survive and compete successfully in today's dynamic corporate …

The major aim of the research paper is to measure the quality of service offered by private
banks operating in Ethiopia. Moreover, it tries to investigate the relationship between service …

To be successful, organizations must look into the needs and wants of their customers. That
is the reason why many researchers and academicians have continuously emphasized on …

Abstract Service recovery has attracted serious research attention in the recent past.
Purpose of this paper is to review service recovery research, classify research articles …

Purpose–The purpose of this paper is to increase awareness of the critical role of
“managerial leadership” in total quality management (TQM) implementation in UK higher …

This research is focused to find what are the key success factors for fast food industry in
region of Peshawar Pakistan. Fast food concepts developed very rapidly in last few years in …

This paper examined the impact of customer satisfaction on customer loyalty. The objectives
were: to determine the relationship between customer satisfaction and customer loyalty and …

Using the SERVQUAL model, this study attempts to examine the impact of service quality
dimensions on customer satisfaction. A total of 225 current users of a GSM provider …

Customer satisfaction plays a pivotal role in success of every business organization whether
it is meant for a product or a service. Every business needs not only to retain its current …

Due to fast-paced developments in the technological sphere, we witness robots becoming
commonplace in hospitality. While research has focused on technical and functional aspects …