Starting a relationship with AI! Exploring consumer's attitude towards digital human stylists

F Bonetti, ES Silva, E Pantano… - International Journal of …, 2024 - inderscienceonline.com
We investigate digital human stylists (DHS)-a new AI-powered form of personalised digital
avatar-that can complement traditional retail services with innovative recommendations …

Managerial approaches and sociotechnical implications of the adoption of consumer-facing in-store technology in organizational processes: the case of fashion retail

F Bonetti, P Perry, G Warnaby - Information Technology & People, 2025 - emerald.com
Purpose Fashion retailers have increasingly adopted consumer-facing in-store technology
(CFIT) to enhance the customer experience/service provision. This paper aims to explore …

[BUCH][B] The adoption and implementation of consumer-facing in-store technology in fashion retailing: managerial perspectives

F Bonetti - 2020 - search.proquest.com
Digitalisation has revolutionised retailing and this has spurred retailers to adopt consumer-
facing in-store technologies (CFIT) and the related broader technological side, to enhance …