The role of national culture interactions is important in operations management and supply
chain management decisions. Yet, cross‐cultural research in this field is limited. Our goal in …

This study empirically examined not only the relationship between perceived quality and
satisfaction/loyalty, but also the role of customer perceptions of atmospherics in an ethnic …

This paper attempts to study the impact of customer satisfaction and the Chinese electronic
retailers (E-retailers) competitiveness using quality factors. Two conceptual models based …

Purpose The delivery of high-quality service is critical for the success, or otherwise, of many
retailers. However, despite calls to examine the efficacy of the dimensions of quality in …

Purpose Firms survive by exploiting knowledge resources to maintain customer
relationships more efficiently and effectively, as well as enhance their service quality …

This research analyzes the effects of culture and personal values on perceived service
quality. Data on bank service quality are collected from 509 Canadian and 216 French …

The paper is based on a sample of 505 supermarket customers in Turkey who have
completed a self‐administered questionnaire. The paper uses means, such as standard …

Marketing capabilities in business-to-business (B2B) settings are increasingly gaining
attention of international business managers and scholars. However, research has not …

Purpose–The purpose of this paper is to examine the methodological approaches adopted
in cross‐cultural service quality (CCSQ) research and the extent to which these approaches …

This cross-cultural research investigates how store brand perceptual cues and cultural
differences affect the relationships between service quality and attitude toward store brands …