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Engagement platforms in the sharing economy: Conceptual foundations and research directions
Purpose The purpose of this paper is to identify and delineate research directions that guide
future empirical studies exploring how engagement platforms facilitate value co-creation and …
future empirical studies exploring how engagement platforms facilitate value co-creation and …
SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
Research addressing the micro-foundational theoretical entity of customer engagement (CE)
has proliferated in recent years. In parallel, the macro-foundational theory of service …
has proliferated in recent years. In parallel, the macro-foundational theory of service …
Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices
How do economic actors in complex business-to-business (B2B) service systems co-create
value when resource exchange is contingent on available and accessible Information and …
value when resource exchange is contingent on available and accessible Information and …
Advancing public service logic: moving towards an ecosystemic framework for value creation in the public service context
This paper argues that the theoretical foundation for studying the ecosystemic nature of
value creation is lacking within the public service logic (PSL). To address this limitation, the …
value creation is lacking within the public service logic (PSL). To address this limitation, the …
Fostering a trans-disciplinary perspectives of service ecosystems
This article provides a brief introduction and comments on the articles in this special issue
on transdisciplinary perspectives of service-dominant logic. Insights are provided that draw …
on transdisciplinary perspectives of service-dominant logic. Insights are provided that draw …
Develo** business customer engagement through social media engagement-platforms: An integrative SD logic/RBV-informed model
While the service-dominant logic-informed nature of customer engagement in social media
has been recognized in business-to-consumer contexts, little is known regarding this …
has been recognized in business-to-consumer contexts, little is known regarding this …
Studying customers' resource integration by service employees in interactional value co-creation
Purpose Noting that resource integration is a pivotal dimension of value co-creation in
Service-Dominant logic, this paper aims to explore how service employees engaged in co …
Service-Dominant logic, this paper aims to explore how service employees engaged in co …
User experience sharing: Understanding customer initiation of value co-creation in online communities
Purpose This paper aims to propose user experience sharing (UES) as a customer-based
initiation of value co-creation pertaining to service provision, which represents customers' …
initiation of value co-creation pertaining to service provision, which represents customers' …
Value co-destruction: a typology of resource misintegration manifestations
Purpose Actors who participate in co-created service experiences typically assume that they
will experience improved well-being. However, a growing body of literature demonstrates …
will experience improved well-being. However, a growing body of literature demonstrates …
[HTML][HTML] Digital twin providing new opportunities for value co-creation through supporting decision-making
Featured Application The applications in this paper describe how and where digital twins
can improve value co-creation by supporting decision-making. The use of digital twin-based …
can improve value co-creation by supporting decision-making. The use of digital twin-based …