Engagement platforms in the sharing economy: Conceptual foundations and research directions

CF Breidbach, RJ Brodie - Journal of Service Theory and Practice, 2017‏ - emerald.com
Purpose The purpose of this paper is to identify and delineate research directions that guide
future empirical studies exploring how engagement platforms facilitate value co-creation and …

SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

LD Hollebeek, RK Srivastava, T Chen - Journal of the academy of …, 2019‏ - Springer
Research addressing the micro-foundational theoretical entity of customer engagement (CE)
has proliferated in recent years. In parallel, the macro-foundational theory of service …

Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

CF Breidbach, PP Maglio - Industrial Marketing Management, 2016‏ - Elsevier
How do economic actors in complex business-to-business (B2B) service systems co-create
value when resource exchange is contingent on available and accessible Information and …

Advancing public service logic: moving towards an ecosystemic framework for value creation in the public service context

J Trischler, M Røhnebæk, B Edvardsson… - Public Management …, 2023‏ - Taylor & Francis
This paper argues that the theoretical foundation for studying the ecosystemic nature of
value creation is lacking within the public service logic (PSL). To address this limitation, the …

Fostering a trans-disciplinary perspectives of service ecosystems

RF Lusch, SL Vargo, A Gustafsson - Journal of Business Research, 2016‏ - Elsevier
This article provides a brief introduction and comments on the articles in this special issue
on transdisciplinary perspectives of service-dominant logic. Insights are provided that draw …

Develo** business customer engagement through social media engagement-platforms: An integrative SD logic/RBV-informed model

LD Hollebeek - Industrial Marketing Management, 2019‏ - Elsevier
While the service-dominant logic-informed nature of customer engagement in social media
has been recognized in business-to-consumer contexts, little is known regarding this …

Studying customers' resource integration by service employees in interactional value co-creation

L Plé - Journal of Services Marketing, 2016‏ - emerald.com
Purpose Noting that resource integration is a pivotal dimension of value co-creation in
Service-Dominant logic, this paper aims to explore how service employees engaged in co …

User experience sharing: Understanding customer initiation of value co-creation in online communities

T Chen, J Drennan, L Andrews… - European Journal of …, 2018‏ - emerald.com
Purpose This paper aims to propose user experience sharing (UES) as a customer-based
initiation of value co-creation pertaining to service provision, which represents customers' …

Value co-destruction: a typology of resource misintegration manifestations

G Laud, L Bove, C Ranaweera, WWC Leo… - Journal of Services …, 2019‏ - emerald.com
Purpose Actors who participate in co-created service experiences typically assume that they
will experience improved well-being. However, a growing body of literature demonstrates …

[HTML][HTML] Digital twin providing new opportunities for value co-creation through supporting decision-making

S West, O Stoll, J Meierhofer, S Züst - Applied Sciences, 2021‏ - mdpi.com
Featured Application The applications in this paper describe how and where digital twins
can improve value co-creation by supporting decision-making. The use of digital twin-based …