Purpose–The purpose of this paper is to review research and is to gather conceptual
perspectives on the role and nature of e‐service, and the e‐service experience. Recent …

The pace of online shop** revenue growth means it is important for retailers and
manufacturers to understand how consumers behave online compared with their behaviour …

Destination marketing organizations invest considerable amounts of money in the
development of Web sites as part of their overall promotion efforts. With increasing pressure …

With rapid growth of the Internet and the globalization of market, companies accepted and
adopted the new information and communication technology to offer e-services to their …

Effects of self‐service technology on customer value and customer readiness: The case of
Internet banking | Emerald Insight Books and journals Case studies Expert Briefings Open …

This paper analyzes two effects caused by “channel conflict”, which occurs when firms newly
add a direct online channel via the Internet or a mobile device. The first is an “intra …

Can banks improve customer relationships with high quality online services? | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Studies of e-service quality have consistently used adaptations of service-quality
measurement tools that have been adopted and extended from traditional service-quality …

Information communication technologies (ICTs) have significantly revolutionized travel
industry in the last decade. With an increasing number of travel companies participating in …

Purpose Security has been a critical matter in the development of electronic services. The
purpose of this research is to develop a new model to help e-service practitioners and …