This paper contributes to e-government research by presenting a review and discussion on
how digitalization of public services has affected the interaction between citizens and …

Tax administrations worldwide have become highly digitised with a diverse and
sophisticated array of e-services to enhance the taxpayer experience. Nevertheless, given …

Previous research has identified a variety of barriers to digital government, and regularly
emphasizes the importance of individuals that navigate institutional contexts and …

Digital transformation approaches outside the public sector are changing citizens'
expectations of governments' ability to deliver high-value, real-time digital services. In …

Digital transformation (DT) is a strategic imperative for governments that aim to improve their
services and efficiency. Despite high expectations regarding DT practices, there is limited …

Information and information technologies have become ubiquitous in the public sector and it
is difficult to think of a public problem or government service that does not involve them in …

The paper highlights the effects of AI implementation on public sector innovation. This is
explored by asking how AI-driven technologies in public decision-making in different …

Governments are altering how they operate to enhance the provision of public services, be
more successful and efficient in their plans, and accomplish goals such as greater …

Organizational capacity is required to explain what it takes for local governments to succeed
in their digital transformation. However, the current literature largely ignores how local …

The application of digital information and communication technologies (ICTs) to reform
governmental structures and public service is widely and perhaps naively viewed as the …