Purpose: This study aims to map past and current research on hotel service quality, taking
into account recent technological developments. It describes the evolution of research …

Empirical investigations of many information systems phenomena are complicated by
endogeneity. The Covid-19 pandemic prompted a wide range of policy and societal …

Background: A clean, comfortable, and safe environment for guests, visitors, and employees
is the primary responsibility of a hotel's housekee** department. A good operation in this …

Many shared resources, such as hotel rooms or rental cars, require cleaning, charging, or
some other operation to" turn around" the resources between successive customer uses. We …

The COVID-19 pandemic has posed an epic challenge to the US healthcare industry.
Between March and April 2020, multiple state governors issued orders to temporarily …

Citizens' cooperative reporting of private information, eg, contact history, symptoms, and
medical test results, is crucial in the co-production between citizens and the administrations …