Social media comprises communication websites that facilitate relationship forming between
users from diverse backgrounds, resulting in a rich social structure. User generated content …

The purpose of this research is to examine the effects of restaurant attributes and the
underlying factors impacting overall customer experience within a range of different …

The aim of this research is to synthesise findings from previous studies by employing weight
and meta-analysis to reconcile conflicting evidence and draw a “big picture” of eWOM …

Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

Purpose The purpose of this study was to examine the relationships between perceived
price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially …

The fast food restaurant business is one of the fastest-growing industries in the world.
International and local restaurant chains are trying to satisfy the demands of customers for a …

Customer satisfaction is one of the most important measures in the hospitality industry.
Therefore, several psychological and cognitive theories have been utilized to provide …

The tourism sector is considered a vital economic driver in several countries. Consequently,
tourism authorities focus much attention on the factors that could give them a competitive …

Customer retention has been one of the most recognized research issues in the service
industry. The next on the list is predicting customer behaviour or understanding customer …

The recent growth of online food delivery apps (OFDAs) centralized the restaurant's
business in electronic distribution platforms. Recently, a few researchers have attempted to …