Understanding the benefits and challenges of deploying conversational AI leveraging large language models for public health intervention

E Jo, DA Epstein, H Jung, YH Kim - … of the 2023 CHI Conference on …, 2023 - dl.acm.org
Recent large language models (LLMs) have advanced the quality of open-ended
conversations with chatbots. Although LLM-driven chatbots have the potential to support …

" I don't know how to help with that"-Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks

T Zubatiy, N Mathur, L Heck, KL Vickers… - Proceedings of the …, 2023 - dl.acm.org
While commercial conversational agents (CA)(ie Google assistant, Siri, Alexa) are widely
used, these systems have limitations in error-handling, flexibility, personalization and overall …

Challenges and Opportunities for the Design of Smart Speakers

T Long, LB Chilton - arxiv preprint arxiv:2306.05741, 2023 - arxiv.org
Advances in voice technology and voice user interfaces (VUIs)--such as Alexa, Siri, and
Google Home--have opened up the potential for many new types of interaction. However …

Talk2Care: facilitating asynchronous patient-provider communication with large-language-model

Z Yang, X Xu, B Yao, S Zhang, E Rogers… - arxiv preprint arxiv …, 2023 - arxiv.org
Despite the plethora of telehealth applications to assist home-based older adults and
healthcare providers, basic messaging and phone calls are still the most common …

Social Justice in HCI: A Systematic Literature Review

I Chordia, LB Baltaxe-Admony, A Boone… - Proceedings of the CHI …, 2024 - dl.acm.org
Given the renewed attention on politics, values, and ethics within our field and the wider
cultural milieu, now is the time to take stock of social justice research in HCI. We surveyed …

" This machine is for the aides": tailoring voice assistant design to home health care work

V Bartle, L Albright, N Dell - Proceedings of the 2023 CHI Conference on …, 2023 - dl.acm.org
This paper explores how the design of interactive voice assistants (IVAs) might be tailored to
support home health aides' important work in complex home care contexts. We designed …

Imagining caring futures for frontline health work

A Ismail, D Yadav, M Gupta, K Dabas, P Singh… - Proceedings of the …, 2022 - dl.acm.org
Care workers are increasingly using digital technology in their daily lives, for monitoring,
financial compensation, training, coordination, and more. State and corporate actors have …

Human and llm-based voice assistant interaction: An analytical framework for user verbal and nonverbal behaviors

S Chan, S Fu, J Li, B Yao, S Desai, M Prpa… - arxiv preprint arxiv …, 2024 - arxiv.org
Recent progress in large language model (LLM) technology has significantly enhanced the
interaction experience between humans and voice assistants (VAs). This project aims to …

Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to Use

X Zhan, N Abdi, W Seymour, J Such - … of the ACM on Human-Computer …, 2024 - dl.acm.org
AI assistants such as Alexa, Google Assistant, and Siri, are making their way into the
healthcare sector, offering a convenient way for users to access different healthcare …

Independence for Whom? A Critical Discourse Analysis of Onboarding a Home Health Monitoring System for Older Adult Care

E Czech, E Soubutts, R Eardley… - Proceedings of the 2023 …, 2023 - dl.acm.org
Home health monitoring systems (HHMS) are presented as a cost-effective solution that will
assist with collaborative care of older adults. However, instead of care recipients feeling like …