Whether to trust chatbots: Applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce

C Wang, Y Li, W Fu, J ** - Journal of Retailing and Consumer Services, 2023 - Elsevier
Chatbots can be used in marketing services to substantially improve the consumer
experience. Based on cognitive appraisal theory, this study applied an event-related …

How does the anthropomorphism of AI chatbots facilitate users' reuse intention in online health consultation services? The moderating role of disease severity

W Liu, M Jiang, W Li, J Mou - Technological Forecasting and Social …, 2024 - Elsevier
This study aims to ascertain the significance of the anthropomorphic features of AI chatbots
in online health consultation (OHC) services. A conceptual model drawing on social …

[HTML][HTML] Digital mirrors: AI companions and the self

T Kouros, V Papa - Societies, 2024 - mdpi.com
This exploratory study examines the socio-technical dynamics of Artificial Intelligence
Companions (AICs), focusing on user interactions with AI platforms like Replika 9.35. 1 …

Factors of Trust Building in Conversational AI Systems: A Literature Review

C Becker, M Fischer - International Conference on Human-Computer …, 2024 - Springer
Trust is essential for successful human-machine interaction. It is particularly important for
conversational artificial intelligence (AI) systems in the service sector of the online world …

Professionals meet ChatGPT: A qualitative study on the perception of professional service workers' usage of ChatGPT to support their work tasks.

M Khurana, P Kobiela - 2023 - diva-portal.org
ChatGPT is a newly launched Artificial Intelligence (AI) powered model with several
functions, providing the user with human-like responses. Recently, ChatGPT have gain a lot …

Percezione dei Lavoratori e Intelligenza Artificiale nel contesto lavorativo: Una Revisione Sistematica PRISMA

N VISENTIN - thesis.unipd.it
L'intelligenza artificiale (IA) rappresenta una tecnologia dalle potenzialità straordinarie, la
cui diffusione è in costante aumento in numerosi ambiti, inclusi i contesti lavorativi. Di …