Bureaucratic encounter, voice behaviour and citizen satisfaction

J Du, X Zhu - Public Management Review, 2024 - Taylor & Francis
This article investigates whether citizens' satisfaction with public service is related to citizen–
state encounters, and how voice behaviour shapes this relationship. We provide empirical …

[PDF][PDF] Governmental management of social housing as an element of state social policy: Bibliometric analysis

F Mammadova, N Fatahova… - Problems and …, 2024 - businessperspectives.org
Social housing for socially vulnerable segments of the population is a significant component
of governmental social policy, as it is directly linked to demographic and migration …

Transparency and citizen satisfaction: a meta-analysis and future research agenda

R Li, Q Wang, T Qu - Public Management Review, 2025 - Taylor & Francis
This study is the first meta-analysis to synthesize empirical evidence on the transparency-
satisfaction nexus. Based on 143 effects from 54 primary studies, we find that transparency …

Internet usage and environmental governance satisfaction in China: environmental pollution perception as a mediator

X Huang - Frontiers in Public Health, 2025 - frontiersin.org
Public perception and satisfaction with environmental governance are critical for evaluating
the effectiveness of national environmental policies and advancing the United Nations …

Enhancing Tourist Loyalty in Predominantly Muslim Destinations: Integrating Religiosity and Sense of Community into the QVSL Model

D Suhartanto, D Dean, FA Amalia, A Raman… - Advances in Hospitality … - dergipark.org.tr
This study explores the formation of tourist loyalty among visitors to predominantly Muslim
destinations by integrating the Quality-Value-Satisfaction-Loyalty (QVSL) chain model with …